Guidance & FAQs

• What does CanRelocate do?

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CanRelocate provides personalised, end‑to‑end relocation support for individuals and families moving to Canberra. From your first consultation to the moment you feel settled, we guide you through every step with clarity, care, and local expertise.

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• Who are your services designed for?

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We support newcomers from interstate or overseas, professionals relocating for work, families seeking a smooth transition, and anyone who wants a trusted local partner to make their move easier, faster, and more confident.

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• Do you offer virtual consultations?

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Yes. All consultations can be conducted online, making it easy to begin your relocation planning no matter where you are in the world.

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Booking & Consultations

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• How do I book an Initial Consultation?

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You can book directly through our website. Choose a time that suits you, complete the short form, and you’ll receive a confirmation instantly.

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• Do I need to pay before the consultation?

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Yes. The consultation fee is paid at the time of booking to secure your session and ensure dedicated time tailored to your needs.

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• What happens during the consultation?

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Your Initial Consultation is a personalised, one‑on‑one session where we explore your needs, timelines, preferences, and any concerns you may have. You’ll receive clear guidance, practical next steps, and a tailored plan for your relocation.

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• Can I reschedule or cancel my booking?

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Yes. You can reschedule or cancel up to 24 hours before your appointment. Simply use the link in your confirmation email.

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Relocation Support

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• Do you help with finding a home in Canberra?

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Absolutely. We assist with suburb guidance, rental research, inspections, and understanding the local market so you can make confident decisions.

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• Do you assist with schools and childcare?

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Yes. We help you understand Canberra’s school system, enrolment zones, and childcare options, and we guide you through the enrolment process.

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• Can you help with settling‑in tasks?

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Yes. We support you with essential registrations such as Medicare, banking, transport cards, utilities, and other practical tasks that make your first weeks smoother.

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• Do you offer customised relocation plans?

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Every client receives a personalised plan based on their lifestyle, family needs, and priorities. No two relocations are the same — and neither are our solutions.

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Pricing & Payments

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• How much do your services cost?

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Our pricing is transparent and tailored to the level of support you need. You can view our consultation fee and service options directly on our website.

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• Do you offer packages or one‑off services?

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Yes. You can choose a single consultation, a tailored service, or a full relocation package depending on your needs.

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• What payment methods do you accept?

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We accept secure online payments via card through our website.

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• Are your services tax‑deductible?

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Some relocation expenses may be tax‑deductible depending on your circumstances. We recommend speaking with your accountant for personalised advice.